What happens during the map stage?
Mapping means Replican sits down with the actual repetitive work in your business and works out which parts are worth automating, which parts need a person to stay involved, and which parts aren't worth automating at all. This is the stage where most of the honest work happens, and it's the one competitors skip because it doesn't look like progress.
Concretely, mapping involves walking through a specific job (invoice chasing, inbox triage, first-line lead outreach, whatever's currently eating time) and breaking it into steps. Some steps follow a pattern that repeats reliably: the same categories of email, the same structure of invoice, the same shape of enquiry. Those are candidates for automation. Other steps require a judgement call that depends on context an agent can't reliably read: whether to chase a client who's normally reliable but three weeks late, whether a complaint needs a personal call rather than a templated reply. Those stay with a person, and Replican says so during mapping rather than building around them and hoping.
Mapping also produces something concrete: a description of where the escalation boundary sits for this specific job. What does the agent do when it hits a case the rules don't cover? Who does it hand back to, and how? That boundary is agreed before a line of the build starts, not bolted on afterwards. If, at the end of mapping, the honest answer is that a job isn't worth automating, because it's too small, too variable, or the risk of getting it wrong outweighs the time saved, Replican says that plainly. See what we won't automate for the full reasoning behind that boundary.
What's asked of the client at this stage is mostly access and honesty: a walk-through of how the job actually gets done today (not how it's supposed to get done), and visibility into the tools involved.